Quality Control Specialist

IGO Digital High Technology Inc.

£313-376[月薪]
现场办公 - 达义3-5年工作经验学历不限全职
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职位描述

福利待遇

  • 津贴

    伙食补贴, 交通补贴

  • 员工表彰与奖励

    业绩加成, 奖励机制

  • 法定福利

    13薪, 员工贷款, Pag-Ibig 基金, 带薪假, 菲尔健康, SSS/GSIS

  • 健康保险

    健康维护组织

  • 额外福利

    公司设备

  • 职业发展

    职业发展

  • 休假和请假

    丧假, 产假和陪产假, 育儿假, 病假, 单亲假, 休假

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  • Quality Monitoring: Evaluate calls/chats/emails, ensure compliance, track evaluations, adherence %, and accuracy scores.
  • Feedback & Coaching: Provide timely feedback, support coaching sessions, drive agent score improvement.
  • Reporting: Maintain records, generate/analyze reports, ensure accuracy and on-time submission.
  • SOP Compliance: Monitor adherence, flag deviations, contribute to updates/audits.
  • Continuous Improvement: Identify gaps, suggest initiatives, track implementation impact (CSAT/FCR).
  • Fraud/Policy Checks: Detect/escalate violations, ensure compliance, report accurately and promptly.
  • Calibration: Join sessions, align scoring, ensure consistency with QC team.

Analytical & Technical Skills

  • Proficient in using Excel or Google Sheets (e.g., PivotTables, formulas, data validation) to manage and analyze evaluation data.
  • Familiarity with Quality Monitoring systems and CSAT reporting tools.
  • Ability to turn raw data into actionable insights through dashboards or summary reports.


Process Improvement & Documentation

  • Experience with root cause analysis, performance gap identification, and workflow mapping.
  • Strong documentation skills to develop and maintain SOPs and quality standards.


Training & Coaching Capability

  • Skilled at delivering constructive feedback and conducting coaching sessions based on quality insights.
  • Able to translate evaluation results into targeted training topics for teams and individuals.
  • Collaborative approach in aligning training with quality initiatives.


Soft Skills

  • Detail-oriented and organized, with strong critical thinking and problem-solving abilities.
  • Excellent communication and interpersonal skills for cross-team collaboration.
  • Self-driven and adaptable in fast-paced, regulated, or evolving environments.


Preferred Experience

  • 2–4 years in a Quality Assurance, Training, or Data analyst role within a customer service or operational support environment.
  • Background in environments requiring high attention to detail, customer interaction monitoring, and adherence to internal controls.
客户服务调度解决问题有团队精神的人账户管理组织技能人际交往能力英语
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Lyka Trucilla

HR Talent AcquisitionIGO Digital High Technology Inc.

今日回复 0 次

工作地址

23rd floor, One World Place BGC. Unit 2701, One World Place, 1631 32nd St, Taguig, 1630 Metro Manila, Philippines

发布于 04 September 2025

IGO Digital High Technology Inc.

1000人以上

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