We are looking for Client Services Executive to provide dedicated assistance to our clients in various day-to-day operational and production related tasks. This cross-functional role will focus on supporting clients and coordinating with the production team, (initially, non-client-facing). These include daily checking of reports, documentation, task coordination and client services.

The ideal candidate is highly experienced with dealing with clients and has a deep understanding of operational efficiencies. The candidate is required to have outstanding spoken English communication skills. As the role evolves, there may be an opportunity to grow into a client-facing position and manage accounts directly, based on performance and capability.

Key Responsibilities:

CX and Data Support:

• Assist the CX team in providing support to clients

Report & Analysis Support:

• Coordinate with the production team to edit and address or deliver client requests in a timely and efficient manner. 
• Ensure the quality and accuracy of all reports and visual presentations.

Administrative & Sales Operations Support:

• Maintain the CX team’s internal database, assist in follow-ups, and manage shared calendars.
• Handle other administrative tasks including coordinating via email, managing client inquiries, and assisting in internal communications.

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field is a plus.
• Strong background in client relations or sales 
• Strong communication skills (verbal and written
• Time management and ability to handle multiple remotely
• Self-motivated and result-driven
• Customer relationship management (especially if client-facing responsibilities may come later)
• Proficiency in Microsoft Office or Google Workspace
• Familiarity with virtual collaboration tools (e.g..Slack, Zoom,Microsoft Teams)
• Can work from 8AM-5PM or 9AM-6PM Monday to Friday
• Can be able to attend meetings on weekends.

Other requirements:

• Internet connection minimum of 10Mbps
• Backup internet connection/hotspot connection
• Laptop/PC minimum of 10GB memory
• Backup working device in case of emergency