Job Requirements

• NON VOICE (BACK OFFICE)
• Open for FRESH GRADUATE (No experience)
• College Undergraduate/Shs Graduate must have 6 months BPO experience.
• DAY SHIFT /NIGHT SHIFT
• No Interview (ASSESSMENT ONLY)
• Willing to work in ROBINSON CYBERSCAPE ORTIGAS

Responsibilities

• Responding to customer inquiries via email, live chat, social media, or messaging platforms
• Providing clear, professional, and empathetic written responses
• Following brand tone and communication guidelines
• Maintaining accurate records of customer interactions
• Creating or updating knowledge base articles, FAQs, or macros
• Preparing basic reports on common issues or customer feedback