We are a growing Travel-Tech company looking for a dedicated and skilled Customer Service team member to join our international team.

Key Responsibilities:

• Monitor incoming customer emails for next-day bookings, handling cancellations, changes, and upgrade requests
• Proactively reach out to customers post-tour to gather feedback and reviews
• Regularly review the company calendar for upcoming bookings and ensure all arrangements are completed on time
• Manage and update bookings from OTAs (GetYourGuide, Viator, Musement, etc.) in the internal system
• Follow up with customers who started but didn’t complete bookings to understand the reason and assist if needed
• Contact customers with failed payments to provide guidance and support
• Handle customer inquiries via chat, phone, and email in a timely and professional manner
• Update existing bookings with details such as accommodations, transportation, or additional services
• Upsell or recommend extra services to enhance the customer experience whenever possible

Ideal Candidate:

• Previous experience in travel, tourism, or hospitality is a strong advantage
• Based in South America
• Skilled in multitasking, problem-solving, and maintaining professionalism under pressure
• Has experience using CRM tools, online booking systems, or OTA platforms
• Detail-oriented, proactive, and committed to ensuring customer satisfaction
• Previous experience in travel, tourism, or hospitality is a strong advantage

What We’re Looking For:

• Excellent communication skills (both written and verbal)
• Strong organizational and time management abilities
• A customer-focused mindset with a passion for delivering outstanding service
• Ability to work independently and collaboratively in a fast-paced environment