We are seeking an experienced and strategic HR Director to lead our People & Culture function in the Philippines and serve as a key partner to both Manila and US leadership teams. This leader will oversee a team of HR professionals, support business partners across three strategic locations in Metro Manila (Makati, Cubao, Alabang), and play a critical role in scaling a fast-growing company with 24/7 operations.

The role is based on a flexi-day shift (8:00 AM – 5:00 PM) schedule, hybrid RTO-WFH set-up and reports directly to the General Manager and ManCom.

Key Responsibilities

• Act as a strategic partner to Manila and US executives, aligning policies, culture, and priorities across geographies.

• Lead, coach, and develop a team of HR professionals while supporting business partners across multiple Metro Manila sites.

• Oversee all People & Culture functions in the Philippines, including talent acquisition, onboarding, learning & development, employee relations, compensation & benefits, engagement, and HR compliance.

• Drive performance management, career growth, and succession planning programs to strengthen leadership pipelines and retain top talent.

• Build career development systems that promote internal mobility and grow talent from within.

• Partner with business and operations leaders to forecast talent needs and build a sustainable global talent pipeline.

• Continuously improve HR policies to meet the needs of a highly technical workforce while ensuring compliance with Philippine labor law and global standards.

• Design and deliver employee engagement initiatives, including surveys and action plans, to elevate satisfaction and organizational health.

• Champion Diversity, Equity & Inclusion (DEI) programs to foster innovation, belonging, and cross-cultural collaboration.

• Lead change management initiatives that support cultural transformation and organizational growth.

• Use people analytics to develop executive dashboards tracking attrition, hiring velocity, engagement, and talent ROI.

• Develop and maintain a competitive Total Rewards strategy through market benchmarking and holistic well-being programs (mental health, financial wellness, work-life balance).

• Build workforce contingency plans to mitigate risks such as attrition spikes, regulatory changes, and external disruptions.

• Manage external relations with DOLE, PEZA, and industry associations to ensure compliance and stay ahead of labor market trends.

• Prepare, manage and optimize the People & Culture budget.

• Develop and maintain job leveling and salary structure aligned with the competencies of the workforce.

Must Have Qualifications

• Proven track record of successfully leading HR in a fast-growing company, ideally in professional services.

• Experience building talent, compensation, and rewards programs, including market benchmarking and holistic well-being strategies.

• Demonstrated expertise in career ladders, leadership pipelines, and succession planning.

• Strong knowledge of Philippine labor law and government reporting requirements (DOLE, PEZA, SSS, Pag-IBIG, PhilHealth).

• Experienced in multinational or matrixed organizations with global alignment.

• Skilled in implementing and enhancing HRIS, ATS, performance management, and digital HR tools for scale and efficiency.

• Strong background in organizational change management, cultural transformation, and employee engagement.

• Excellent stakeholder management skills with C-level and cross-cultural teams.

• Exceptional communication and influencing abilities, with the leadership presence to inspire employees across all levels.

• Experience designing and executing DEI strategies that strengthen belonging, innovation, and retention.